Privacy Policy
NeuroKind London Ltd
Website: www.neurokind.support
Email: info@neurokind.support
Last updated: March 2026
NeuroKind London is committed to protecting your privacy and handling your personal information in a transparent and secure way. This Privacy Policy explains how we collect, use and store your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
NeuroKind London provides educational resources and LEGO® Therapy services for children and families.
For the purposes of data protection, NeuroKind London is the Data Controller responsible for your personal information.
If you have any questions about this policy or your data, please contact: Halina
Email: info@neurokindlondon.co.uk
2 Information We Collect
We may collect and process the following information:
Information you provide directly
Parent/carer name and contact details
Child’s name and date of birth
Emergency contact information
Medical, behavioural, sensory or support needs
Booking and payment information
Messages or enquiries you send to us
Website information
Basic technical information such as IP address, browser type and pages visited (via cookies or analytics, if used)
3. How We Use Your Information
We use your information to:
Provide LEGO® Therapy sessions and educational services
Ensure the safety and wellbeing of children attending sessions
Communicate about bookings, sessions and enquiries
Manage payments and administration
Improve our website and services
Meet our legal and safeguarding responsibilities
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract – to provide services you have requested
Legal obligation – for safeguarding and health & safety requirements
Legitimate interests – to manage and improve our services
Consent – for photography, marketing, or optional communications
You may withdraw consent at any time where consent is the legal basis.
5. Special Category Data
Information about a child’s health, behaviour or additional needs is considered sensitive (special category data).
This information is collected only:
With parent/carer consent
For the purpose of ensuring safe and appropriate support
And is stored securely with restricted access
6. How We Store and Protect Your Information
We take appropriate security measures, including:
Password-protected digital systems
Secure cloud storage (where used)
Restricted access to personal information
Safe disposal of data when no longer required
We retain information only for as long as necessary for service delivery, safeguarding, and legal purposes.
7. Sharing Your Information
We do not sell or share your information for marketing purposes.
Information may be shared only when necessary:
With safeguarding authorities if there is a concern about a child’s safety
With emergency services if required
With payment providers or booking systems (securely)
Where required by law
8. Photography and Media
Photos or videos of children will only be taken and used with explicit parent/carer consent.
You may withdraw consent at any time by contacting us.
9. Cookies (if applicable)
Our website may use cookies or basic analytics to understand how visitors use the site.
You can control or disable cookies through your browser settings.
10. Your Data Protection Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your data (where legally possible)
Restrict or object to processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: www.ico.org.uk
11. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of external sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
13. Contact
If you have any questions about this Privacy Policy or how your data is handled, please contact:
NeuroKind London Ltd
Email: info@neurokind.support