NeuroKind London Ltd

Privacy Policy

Last updated: October 2026

1. Who We Are

NeuroKind London Ltd provides educational, developmental and social communication support for children and families.

Our services may include NeuroBuilders LEGO® Therapy, social skills groups, workshops, parent consultations, school-based support and educational resources.

For the purposes of applicable data protection law, NeuroKind London Ltd acts as the data controller for personal information where we determine the purposes and means of processing that information.

Our contact details

Business name: NeuroKind London Ltd
Website: https://www.neurokind.support
Email: info@neurokind.support

If you have questions about this Privacy Policy or how we handle personal information, please contact us using the email address above.

2. Our Website and Booking Platform

We use third-party platforms to operate our website and manage bookings.

Squarespace – Website

Our website is hosted and operated using Squarespace. When you visit our website or submit information through any website forms, personal information may be processed by Squarespace and relevant service providers to operate, maintain and secure the website.

Depending on the website features enabled, this may include information submitted through forms, technical information about your device or browser, and information collected through cookies or similar technologies.

Bookwhen – Bookings

We use Bookwhen to manage bookings for NeuroKind London sessions and programmes.

When you make a booking, information you provide may be processed through Bookwhen to register your booking, manage attendance, communicate booking details and administer cancellations or other booking-related arrangements.

Depending on the booking form and settings, this may include your name, contact details, information about the child attending, selected sessions and payment-related information.

Please provide only the information requested or reasonably necessary for the booking. If we ask for additional information about a child's needs, we will use it for relevant purposes such as planning participation and appropriate support.

Squarespace and Bookwhen may process personal information in accordance with their own privacy policies and contractual arrangements with us. Their role and responsibilities may differ depending on the processing activity.

We encourage you to review the privacy information provided by these platforms when using their services.

3. How We Use Personal Information

We use personal information to:

  • Respond to enquiries and communicate with families.

  • Manage bookings and payments through Bookwhen.

  • Deliver sessions, programmes, consultations and workshops.

  • Understand relevant support, communication, accessibility and health needs.

  • Plan activities and consider reasonable adjustments.

  • Maintain attendance and appropriate service records.

  • Manage cancellations, refunds, feedback and complaints.

  • Operate, maintain and improve our website.

  • Meet our legal, safeguarding and regulatory responsibilities.

We aim to collect only information that is relevant and necessary for these purposes.

4. Sharing Information with Service Providers

We may share personal information with third-party providers where necessary to operate our services.

These may include:

  • Squarespace, which supports the operation of our website.

  • Bookwhen, which supports our booking and session-management processes.

  • Relevant payment providers used through our booking arrangements.

  • Secure storage, email or communication providers used to manage our services.

The information shared will depend on the service being provided and the information required for that purpose.

Where a provider processes personal information on our behalf, we will take appropriate steps to ensure that the processing meets applicable data protection requirements. Providers may also act as independent controllers for certain activities they undertake under their own terms and privacy policies.

We do not sell personal information.

5. Cookies and Website Analytics

Our Squarespace website may use cookies and similar technologies to support website functionality, security, visitor preferences and website analytics. Other services integrated into the website may also use these technologies.

The cookies and technologies actually used depend on our website configuration and any third-party features enabled.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies. You may be able to manage your preferences through the cookie settings provided on our website.

You can also manage cookies through your browser settings, although blocking certain cookies may affect website functionality.

For questions about cookies or website privacy, contact info@neurokind.support.

6. International Transfers

Squarespace, Bookwhen or other service providers may process personal information in countries outside the United Kingdom.

Where personal information is transferred internationally, NeuroKind London Ltd will take the steps required by applicable data protection law, where those requirements apply to our processing. These may include relying on an applicable adequacy decision or implementing an appropriate legal safeguard.

The relevant arrangements depend on the provider, the services used and the circumstances of the transfer.

7. Contact Us

For questions about this Privacy Policy, personal information or your data protection rights, please contact:

NeuroKind London Ltd
Email: info@neurokind.support
Website: https://www.neurokind.support